FAQ

FAQ

Address
advena Hotel Hohenzollern City Spa
Theodor-Heuss-Platz 5
49074 Osnabrück
Telefonnummer +49 (0) 54133170
Faxnummer +49 (0) 5413317351
E-Mail: hohenzollern.osnabrueck@advenahotels.com

advena – Shop
At the hotel lobby you will find an extended range of soft drinks, some sweets and snacks at attractive prices, which you can order from our friendly team at the reception. Your room minibar will be available for cooling.

advena – Family – Plan
Children up to 12 years sleep in their parents’ room free of charge.
For families with 2 children we reserve 2 double rooms for the price of 2 single rooms. All room prices are per room and night, excluding our rich breakfast buffet, as well as the free use of the pool and sauna. All prices include VAT and service charge.

Air Conditioning
A variety of our rooms are equipped with air conditioning. If you are interested, please ask for these room categories at our reception.

Airport
Münster-Osnabrück in Greven, telephone information +49 (0) 2571940
The shuttle bus X150 to the airport departs from platform 3 at the bus station. Driving time approx. 45 minutes. Hannover Airport by train about 1.5 hours
Dortmund Airport by train about 2.5 hours
Timetable and information is available at the front desk.

Arrival and Departure
Your room will be available from 14:30 on the day of arrival. On the day of departure, the room is available until 12:00. If you arrive earlier or wish to leave later, please contact our reception staff by phone prior to your arrival at +49 (0) 5413317444

ATMs
You will find ATMs in the main station as well as in the post office directly opposite our hotel.

Bathrobes/slippers
Upon request, bathrobes and terry slippers are available at the hotel reception for a fee.

Bar
Our “Bistro-Bar” is opened from Monday to Saturday until 01:00 and on Sunday until 23:00

Bed linen
Our bed linen is suitable for allergy sufferers.

Breakfast Buffet
Enjoy our rich advena breakfast buffet with vital corner from 06:30 to 11:00 in the restaurant and bistro area, from 06:30 to 12:30 on Saturday

Bus Connection
Our hotel is located vis-a-vis the bus station Osnabrück. From here you have a variety of bus connections to the sights of Osnabrück. The airport shuttle bus to Münster-Osnabrück Airport (FMO) also starts from here.

Car Sharing
Directly at the hotel there are two car-sharing small cars of the brand “Ford”. If available, you can book it online at: https://www.flinkster.de

Cinema
The Cinestar Kinocenter is located opposite the hotel. For information and reservations, call +49 (0) 5413303710.

City map
A city map can be viewed and printed on the Internet at:
https://geo.osnabrueck.de/stadtplan/

Credit Card
We accept: Visa, Mastercard, American Express, Diners Club, Maestro, JCB and electronic cash.

Fitness and Wellness area
You are welcome to use our gym during the week (within the opening hours) until 16:30 and from 19:30 to 22:00 and on weekends from 10:00 to 18:00. If you are interested in a massage or other wellness offers, please contact the staff at the hohenzollern Sport + Wellness Club directly at +49 (0) 5413317444.

On public holidays, changed opening hours apply in the Hohenzollern Sport + Wellness Club, which you can also find on +49 (0) 5413317444.

Luggage Deposit
In case of early arrival or later departure you can store your luggage in our luggage room. We would like to inform you that your luggage is not insured.


Opening hours

Restaurant Mon.-Sat. from 11:30 to 14:00 and from 18:00 to 22:00
Bistro Mon.-Sat. from 06:30 to 01:00. Bistro Kitchen until 22:00
Bistro/Restaurant Sundays from 11:30 to 14:00 and from 18:00 to 20.30
Reception 24 hours occupied

Pool
Monday-Sunday                                  08:30-22:00
Biosauna/ finnische Sauna
Monday-Saturday                               10:00-21:45
Sunday                                                   10:00-21:45
Tuesday                                             16:30-20:00 Ladies’ sauna
 
Fitness
Monday and Wednesday                     07:00-22:00
Tuesday, Thursday and Friday            09:00-22:00
Saturday and Sunday                            10:00-18:00 
Wellness and Cosmetics                   Dates by appointment
 

Parking
The following parking spaces are available on and around the hotel:
* Hotel-owned, limited parking with access from Goethering for the price of € 10,00 per night (reservations not possible!)
* hotel-owned courtyard parking lot with access from Heinrich-Heine-Straße for the price of € 15,00 per night
* Parking garage “Bahnhofsgarage” directly at the station square with 650 parking spaces and only a few meters from our hotel with access from Bruchstraße for the price of € 11,00 per night (fee can be paid in the hotel)

Pets
A pet is allowed in the hotel room upon prior reservation.
The calculation is made with 35.00 EUR per night (without food). No animals are allowed in the restaurant.

Pool
The swimming pool is available Monday to Sunday from 8:30 to 22:00

Reception
Our reception is open 24 hours for you.

Rent a bike
Vis-a-vis from the hotel you will find a bike rental service

Restaurant / Bistro

Restaurant Mon.-Sat. from 11:30 to 14:00 and from 18:00 to 22:00
Bistro Mon.-Sat. from 06:30 to 01:00. Bistro Kitchen until 22:00
Bistro/Restaurant Sundays from 11:30 to 14:00 and from 18:00 to 20.30. The use of mobile devices (eg laptop, tablet, etc.) is not permitted in the restaurant during lunch and dinner times. In the bistro the use is of course possible at any time.

Sauna
The sauna is open Monday-Friday from 10:00 to 21:45
Saturday and Sunday 10:00-21:45.
Ladies’ sauna every Tuesday from 16:30 to 20:00

Sauna towels
are available free of charge at the hotel and fitness studio reception.

Solarium
A modern Ergoline solarium is available for a fee in the wellness area.

Train Connection

The central station Osnabrück is a crossing station with ICE connection and lies opposite our hotel. Information on timetables and trains can be obtained from the toll-free telephone number +49 (0) 8001507090.

Trips
Information about sights and tours in and around Osnabrück can be found at the following websites:
https://www.osnabrueck.de/tourismus.html
https://www.osnabruecker-land.de/erleben/ausfluege-sehenswertes/

Wellness area
To make an appointment in the wellness area, please dial the number +49 (0) 5413317444

WiFi
is accessible without cost. There is no internet connection in the wellness and fitness area.

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